Services marketing : Integrating customer focus across the firm

Bibliographic Details
Main Author: Zeithaml, Valarie A.
Other Authors: Bitner, Mary Jo
Format: Book
Published: Boston: Irwin McGraw-Hill, 2000.
Subjects:

PERPUSTAKAAN INSPEN

Holdings details from PERPUSTAKAAN INSPEN
Call Number: HD9980 5 Z45 2000
Accession Item Category Format Status Notes
0000009825 Open Shelf BOOK AVAILABLE