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| LEADER |
00590cam a2200193 7i4500 |
| 001 |
0000013932 |
| 005 |
20050415090000.0 |
| 020 |
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|a 0070782504
|
| 040 |
|
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|a INS
|
| 090 |
0 |
0 |
|a HD9980.5
|b Z45 1996
|
| 100 |
1 |
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|a Zeithaml,
|c Valarie A.
|
| 245 |
1 |
0 |
|a Services marketing
|c Valarie A. Zeitham,Mary Jo Bitner.
|
| 260 |
|
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|a New york:
|b The McGraw-hill companies,Inc,
|c 1996.
|
| 300 |
|
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|a v:
|b 700p;
|c 24cm.
|
| 650 |
0 |
0 |
|a Services industries --
|x Marketing
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| 650 |
0 |
0 |
|a Marketing
|
| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
|
|a Bitner, Mary Jo
|
| 999 |
|
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|a 0000009823
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
