Cover Image

QR Code

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

Bibliographic Details
Main Author:	Buchanan, Richard W. (Author)
Format:	Book
Language:	English
Published:	New York: McGraw-Hill, 2002.
Subjects:	Success in business Customer relations Customer services Consumer satisfaction

Similar Items

Customer satisfaction : Practical tools for building important relationship
by: Scott, Dru
Published: (2000)

Keeping the customer satisfied : Customer care in a travel.

Up your service! : Strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

Keeping the customer satisfied : Customer care in a travel firm.

What customer value most : How to achieve business transfer transformation of focusing on processes that touch your customer
by: Brown, Stanley A.
Published: (1995)

Analysis of customer satifaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
by: Allen, Derek R
Published: (2010)

Pengurusan khidmat pelanggan : petua dan teknik
by: Rahmat Ismail
Published: (2001)

Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
by: Allen,Derek R.
Published: (2010)

Customer care : Implementing total quality in today's service driven organization
by: Cook, Sarah
Published: (1992)

Customer-inspired quality : Looking backward through the telescope
by: Shaw, James G.

The customer is usually wrong
by: Jant,Fred E.
Published: (1995)

Kajian kepuasan pelanggan Jabatan Penilaian dan Perkhidmatan Harta Kementerian Kewangan Malaysia
by: Razaob Hamat
Published: (1993)

Kajian kepuasan pelanggan Jabatan Penilaian dan Perkhidmatan Harta 1999 (Edisi ke Empat).

Marketing : Connecting with customers
by: Harrell, Gilbert D.
Published: (2002)

But I don't have customers.
Published: (1996)

Managing the customer experience : turning customers into advocates
by: Smith, Shuan
Published: (2002)

Majlis pelancaran kajian kepuasan pelanggan JPPH Negeri Sembilan.
Published: (1996)

Kualiti memenuhi kehendak pelanggan.

kualiti memenuhi kehendak pelanggan.

Total access
by: Regis, McKenna
Published: (2002)

Total customer satisfaction : lessons from 50 companies with top quality customer service
by: Horovitz, Jacques
Published: (1992)

The new market leaders : who winning and how in the battle for customers
by: Wiersema, Fred
Published: (2001)

Wooing customer back
by: Holmes, Mark J.
Published: (1996)

Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L.
Published: (1987)

Connecting with the customer.
Published: (1989)

You the customer
by: Linder, Betram L.
Published: (1977)

Free, perfect, and now : connecting to the three insatiable customer demans : connecting to the three insatiable customer demans : A CEO's true story
by: Rodin, Robert
Published: (2000)

Seven power strategies for building customer loyalty
by: Timm, Paul R.
Published: (2001)

Connecting with the customer : the telephone: trol or tyrant.
Published: (1989)

Customer service : A practical approach
by: Harris, Elaine K.
Published: (2003)

A passion for customers.
Published: (1987)

The power of customer service
by: Timm, Paul R
Published: (1989)

A passion for customer.

Meeting the customer needs
by: Smith, Ian
Published: (1994)

Customer equity : Building and managing relationships as valuable assets
by: Blattberg, Robert C.
Published: (2001)

Inisiatif penambahbaikan tahap kepuasan pengguna terhadap kualiti perkhidmatan fasiliti fizikal di kompleks sukan negeri Paroi
by: Fazliyana Alias,

Kursus khidmat pelanggan : Pengurusan kaunter dan telefon berkualiti : 1 - 4 Oktober 2012
Published: (2012)

Kursus khidmat pelanggan : Pengurusan kaunter dan telefon berkualiti : 21 - 24 Oktober 2013
Published: (2013)

Kursus pengurusan kaunter berhemah : 28 - 30 Oktober 2020