When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

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When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

Bibliographic Details
Main Author:	Buchanan, Richard W. (Author)
Format:	Book
Language:	English
Published:	New York : McGraw-Hill 2002
Subjects:	Consumer satisfaction Customer relations Customer services Success in business

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