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00000cam a2200000 7i4500 |
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0000013931 |
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20241024.0 |
| 008 |
031111 nyua eng |
| 020 |
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|a 0074709305
|
| 040 |
|
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|a INS
|b eng
|e rda
|
| 090 |
0 |
0 |
|a HF5415.5
|b .B87 2002
|
| 100 |
1 |
|
|a Buchanan, Richard W. ,
|e author
|
| 245 |
1 |
0 |
|a When customers think we don't care :
|b ending actions that self-destruct companies, customer service and jobs
|c Richard W. Buchanan
|
| 264 |
|
1 |
|a New York :
|b McGraw-Hill
|c 2002
|
| 300 |
|
|
|a viii, 288 pages :
|b illustrations ;
|c 21 cm.
|
| 336 |
|
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|a text
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|2 rdamedia
|
| 338 |
|
|
|a volume
|2 rdacarrier
|
| 650 |
|
0 |
|a Consumer satisfaction
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Customer services
|
| 650 |
|
0 |
|a Success in business
|
| 999 |
|
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|a 0000012103
|b BOOK
|c Open Shelf
|e Default branch
|
| 999 |
|
|
|a 0000015923
|b BOOK
|c Open Shelf
|e Default branch
|