|
|
|
|
| LEADER |
00977cam a2200265 7i4500 |
| 001 |
0000013931 |
| 005 |
20230303090000.0 |
| 008 |
031111 nyu eng |
| 020 |
|
|
|a 0074709305
|
| 040 |
|
|
|a INSlbenglcINSlerda
|
| 090 |
0 |
0 |
|a HF5415.5
|b .B87 2002
|
| 100 |
1 |
|
|a Buchanan, Richard W.
|
| 245 |
1 |
0 |
|a When customers think we don't care :
|b ending actions that self-destruct companies, customer service and jobs
|c Richard W. Buchanan.
|
| 264 |
|
1 |
|a New York:
|b McGraw-Hill,
|c 2002.
|
| 300 |
|
|
|a viii, 288 pages:
|b illustrations;
|c 21 cm.
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|2 rdamedia
|
| 338 |
|
|
|a volume
|2 rdacarrier
|
| 650 |
|
0 |
|a Success in business
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Customer services
|
| 650 |
|
0 |
|a Consumer satisfaction
|
| 999 |
|
|
|a 0000009987
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000012103
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000015923
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
