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0000013931 |
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20241024090000.0 |
| 008 |
031111 nyua eng |
| 020 |
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|a 0074709305
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.5
|b .B87 2002
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| 100 |
1 |
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|a Buchanan, Richard W.
|e author
|
| 245 |
1 |
0 |
|a When customers think we don't care :
|b ending actions that self-destruct companies, customer service and jobs
|c Richard W. Buchanan.
|
| 264 |
|
1 |
|a New York:
|b McGraw-Hill,
|c 2002.
|
| 300 |
|
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|a viii, 288 pages:
|b illustrations;
|c 21 cm.
|
| 336 |
|
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|a text
|2 rdacontent
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| 337 |
|
|
|a unmediated
|2 rdamedia
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| 338 |
|
|
|a volume
|2 rdacarrier
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| 650 |
|
0 |
|a Success in business
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Customer services
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| 650 |
|
0 |
|a Consumer satisfaction
|
| 999 |
|
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|a 0000009987
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000012103
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
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| 999 |
|
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|a 0000015923
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
