When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York:
McGraw-Hill,
2002.
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| Subjects: |
| Physical Description: | viii, 288 pages: illustrations; 21 cm. |
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| ISBN: | 0074709305 |