When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill
2002
|
| Subjects: |
| Physical Description: | viii, 288 pages : illustrations ; 21 cm. |
|---|---|
| ISBN: | 0074709305 |