When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York:
McGraw-Hill,
2002.
|
| Subjects: |
PERPUSTAKAAN INSPEN
| Call Number: |
HF5415 5 B87 2002 |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 0000009987 | Open Shelf | BOOK | LOST |
| 0000012103 | Open Shelf | BOOK | AVAILABLE |
| 0000015923 | Open Shelf | BOOK | AVAILABLE |