APA Citation

Richard Y. Chang. (1999). Improving through benchmarking. California: Jossey-Bass Pfeiffer.

Chicago Style Citation

Richard Y. Chang. Improving Through Benchmarking. California: Jossey-Bass Pfeiffer, 1999.

MLA Citation

Richard Y. Chang. Improving Through Benchmarking. California: Jossey-Bass Pfeiffer, 1999.

Warning: These citations may not always be 100% accurate.