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Designing and delivering super...
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Designing and delivering superior customer value concepts : Cases and applications
Bibliographic Details
Main Author:
Weinstein, Art
Format:
Book
Published:
Boca Raton:
St. Lucie Press,
1999.
Subjects:
Customer Services-Management
Customer Statistaction
Holdings
Description
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Description
Physical Description:
iii: 388p; 24cm.
ISBN:
1574442406
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