Acquiring, processing, and deploying voice of the customer
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Boca raton :
St. lucie press ,
2001
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| Subjects: |
MARC
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| 005 | 20050419.0 | ||
| 020 | |a 1574442902 | ||
| 040 | |a INS | ||
| 090 | 0 | 0 | |a HF5415.5 |b S545 2000 |
| 100 | 1 | |a Shillito, M. Larry | |
| 245 | 1 | 0 | |a Acquiring, processing, and deploying voice of the customer |c M. Larry Shillito |
| 260 | |a Boca raton : |b St. lucie press , |c 2001 | ||
| 300 | |a iii : |b 279p ; |c 24cm. | ||
| 650 | 0 | 0 | |a Customer services |x Management |
| 999 | |a 0000014096 |b BOOK |c Open Shelf |e Default branch | ||