Acquiring, processing, and deploying voice of the customer
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Boca raton:
St. lucie press,
2001.
|
| Subjects: |
| LEADER | 00505cam a2200157 7i4500 | ||
|---|---|---|---|
| 001 | 0000013542 | ||
| 005 | 20050419090000.0 | ||
| 020 | |a 1574442902 | ||
| 040 | |a INS | ||
| 090 | 0 | 0 | |a HF5415.5 |b S545 2000 |
| 100 | 1 | |a Shillito, M. Larry | |
| 245 | 1 | 0 | |a Acquiring, processing, and deploying voice of the customer |c M. Larry Shillito. |
| 260 | |a Boca raton: |b St. lucie press, |c 2001. | ||
| 300 | |a iii: |b 279p; |c 24cm. | ||
| 650 | 0 | 0 | |a Customer services -- |x Management |
| 999 | |a 0000014096 |b BOOK |c Open Shelf |e PERPUSTAKAAN INSPEN | ||