APA Citation

Shillito, M. L. (2001). Acquiring, processing, and deploying voice of the customer. Boca raton: St. lucie press.

Chicago Style Citation

Shillito, M. Larry. Acquiring, Processing, and Deploying Voice of the Customer. Boca raton: St. lucie press, 2001.

MLA Citation

Shillito, M. Larry. Acquiring, Processing, and Deploying Voice of the Customer. Boca raton: St. lucie press, 2001.

Warning: These citations may not always be 100% accurate.