APA (7th ed.) Citation

Shillito, M. L. (2001). Acquiring, processing, and deploying voice of the customer. St. lucie press.

Chicago Style (17th ed.) Citation

Shillito, M. Larry. Acquiring, Processing, and Deploying Voice of the Customer. Boca raton: St. lucie press, 2001.

MLA (9th ed.) Citation

Shillito, M. Larry. Acquiring, Processing, and Deploying Voice of the Customer. St. lucie press, 2001.