Cover Image

QR Code

Total access

Bibliographic Details
Main Author:	Regis, McKenna
Format:	Book
Published:	Boston: Harvard Business School Press, 2002.
Subjects:	Customer Services -- > Customer Relations -- > Customer Satisfaction

Similar Items

Total customer satisfaction : lessons from 50 companies with top quality customer service
by: Horovitz, Jacques
Published: (1992)

Up your service! : Strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

Pengurusan khidmat pelanggan : petua dan teknik
by: Rahmat Ismail
Published: (2001)

Customer satisfaction : Practical tools for building important relationship
by: Scott, Dru
Published: (2000)

Managing the customer experience : turning customers into advocates
by: Smith, Shuan
Published: (2002)

Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store
by: Miglani, Bob
Published: (2006)

Wooing customer back
by: Holmes, Mark J.
Published: (1996)

Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L.
Published: (1987)

Seven power strategies for building customer loyalty
by: Timm, Paul R.
Published: (2001)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan, Richard W.
Published: (2002)

The customer is usually wrong
by: Jant,Fred E.
Published: (1995)

It's all about customers ! : the perfect way to grow your business through marketing, sales and service
by: Frazer, John-Robinson
Published: (1999)

Analysis of customer satifaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
by: Allen, Derek R
Published: (2010)

What's the future of business? : changing the way businesses create experiences
by: Solis, Brian
Published: (2013)

Customer equity : Building and managing relationships as valuable assets
by: Blattberg, Robert C.
Published: (2001)

Free, perfect, and now : connecting to the three insatiable customer demans : connecting to the three insatiable customer demans : A CEO's true story
by: Rodin, Robert
Published: (2000)

Connecting with the customer.
Published: (1989)

Attracting perfect customer : The power of strategic synchronicity
by: Brogniez, Jan
Published: (2001)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
by: Allen,Derek R.
Published: (2010)

What customer value most : How to achieve business transfer transformation of focusing on processes that touch your customer
by: Brown, Stanley A.
Published: (1995)

Kajian kepuasan pelanggan Jabatan Penilaian dan Perkhidmatan Harta Kementerian Kewangan Malaysia
by: Razaob Hamat
Published: (1993)

Kajian kepuasan pelanggan Jabatan Penilaian dan Perkhidmatan Harta 1999 (Edisi ke Empat).

Designing and delivering superior customer value concepts : Cases and applications
by: Weinstein, Art
Published: (1999)

Applying Sun Tzu's art of war in customer services
by: Khoo, Kheng-Hor
Published: (2002)

Upacara Pelancaran Piagam Pelanggan JPPH pada 23/4/94 [video recording].
Published: (1994)

A passion for customer.

Delivering knock your socks off service
by: Zemke, Ron
Published: (2003)

Delivering knock your socks off service : Ron Zemke.
by: Zemke, Ron
Published: (2003)

Delivering knock your socks off service
by: Zemke, Ron

Customer service : A practical approach
by: Harris, Elaine K.
Published: (2003)

Perfect phrases for customer service : hundreds of tools, techniques and scripts for handling any situation
by: Bacal,Robert
Published: (2005)

Meeting the customer needs
by: Smith, Ian
Published: (1994)

Loyalty rules! : How today's leaders build lasting relationships
by: Reichheld, Frederick F
Published: (2001)

Client relationship management : how to turn client relationship into a competitive advantage
by: Po-Chedley, David A.
Published: (2001)

Customer relations & rapport
by: Forde, John E
Published: (2002)

Customer relationship management : A strategic imperative in the world of E business.
by: Brown, Stanky A
Published: (2000)

Harvard business review on customer relationship management.
Published: (2001)

Customer value investment : formula for sustained business success
by: Mahajan,Gautam
Published: (2008)

E-Service : 24 ways to keep your customers when the competition is just a click away
by: Zemke, Ron
Published: (2001)

High powered customer service training activities
by: Lennon, Garry
Published: (2001)