Total access
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Boston:
Harvard Business School Press,
2002.
|
| Subjects: |
| LEADER | 00497cam a2200157 7i4500 | ||
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| 005 | 20050419090000.0 | ||
| 020 | |a 1578512441 | ||
| 040 | |a INS | ||
| 090 | 0 | 0 | |a HF5415. |b 5M3855 2002 |
| 100 | 1 | |a Regis, McKenna | |
| 245 | 1 | 0 | |a Total access |c Regis McKenna. |
| 260 | |a Boston: |b Harvard Business School Press, |c 2002. | ||
| 300 | |a ix: |b 252p; |c 23cm. | ||
| 650 | 0 | 0 | |a Customer Services -- |x Customer Relations -- |y Customer Satisfaction |
| 999 | |a 0000013471 |b BOOK |c Open Shelf |e PERPUSTAKAAN INSPEN | ||