How to write complaint letters that work!

Bibliographic Details
Main Author: Westheimer, Patricia H.
Other Authors: Mastro
Format: Book
Published: Singapore: SS. Mubaruk & brothers, 1994.
Subjects:
LEADER 00581cam a2200193 7i4500
001 0000013018
005 20050419090000.0
020 |a 9813046325  
040 |a INS 
090 0 0 |a HF5415.5   |b W47 1994 
100 1 |a Westheimer, Patricia H.  
245 1 0 |a How to write complaint letters that work!   |c Patricia H. Westheimer. 
260 |a Singapore:   |b SS. Mubaruk & brothers,   |c 1994. 
300 |a viii:   |b 247p;   |c 22cm. 
650 0 0 |a Consumer complaints  
650 0 0 |a Complaint letters  
650 0 0 |a Letter writing  
700 0 |a Mastro  
999 |a 0000013166  |b BOOK  |c Open Shelf  |e PERPUSTAKAAN INSPEN