Cover Image

QR Code

Customer-inspired quality : Looking backward through the telescope

Bibliographic Details
Main Author:	Shaw, James G.
Format:	Book
Published:	San Francisco: Jossey-Bass Inc..
Subjects:	Total quality management -- > Customer Satisfaction

Similar Items

The quality movement : What total quality management is really all about
by: Drummond, Helga
Published: (1991)

Quality and performance excellence : management, organization, and strategy
by: Evans, James R.
Published: (2005)

Quality management : Creating and sustaining organization effectiveness
by: Summers, Donna C.S
Published: (2005)

Quality management : Implementing the best ideas of the masters
by: Brocka, Bruce

Implementing total quality management
by: Munro-Faure, Lesley
Published: (1992)

Total quality handbook.
Published: (1999)

Total quality management
by: Diwan, Parag
Published: (1999)

Total quality essentials : Second edition
by: Soin Sarv Singh
Published: (1999)

Total quality and human resources : an executive guide
by: Dale, Barrie
Published: (1992)

Total quality management : Mastering your small business
by: Rossiter, Jill
Published: (1996)

Putting Total Quality Management to work
by: Sashkin, Marshall
Published: (1993)

TQM field manual
by: Saylor, James H.
Published: (1992)

Quality management in the construction industry
by: Hamzah Abdul Rahman
Published: (2012)

Quality Management : Principles, systems and tools
by: Roslina Ab. Wahib
Published: (2012)

The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do
by: Chowdhury, Subir
Published: (2005)

How to eat an elephant a slice by slice : guide to total quality management
by: Gilbert, John
Published: (1992)

Measuring business excellence
by: Gopal K. Kanji
Published: (2002)

Pengurusan kualiti : prinsip dan pelaksanaan
by: Rushami Zien Yusoff
Published: (2005)

Bengkel pengurusan kualiti menyeluruh (TQM) dan penggubahan piagam pelanggan pada 18 Okt. 1993.
Published: (1993)

Leaning into six sigma : a parable of the journey to six sigma and a lean enterprise
by: Wheat, Barbara
Published: (2003)

Leaning into six sigma : a parable of the journey to six sigma and a lean enterprise
by: Wheat, Barbara
Published: (2003)

Lean six sigma for the office : integrating customer experience for enhanced productivity
by: Martin, James W.
Published: (2021)

Baldrige award winning quality : how to interpret the baldrige criteria for performance excellence
by: Brown, Mark Graham
Published: (2008)

Fourth generation management : The new business consciousness
by: Joiner, Brian L.
Published: (1994)

Six sigma for green belts and champions : Faundations,dmaic,tools,casses,and certification
by: Gitlow, Howard S
Published: (2005)

Total quality organization : balance and harmony for excellence
by: Barry, Thomas J.
Published: (1995)

Customer care : Implementing total quality in today's service driven organization
by: Cook, Sarah
Published: (1992)

Total quality management in the public sector : An international perspective
by: Morgan, Colin
Published: (1994)

Analysis of customer satifaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
by: Allen, Derek R
Published: (2010)

Principles and practices of organizational performance excellence
by: Cartin, T. J.
Published: (1999)

Everyday excellence : creating a better workplace through attitude,action and appreciation
by: Shearer, Clive
Published: (2006)

Customer satisfaction : Practical tools for building important relationship
by: Scott, Dru
Published: (2000)

The Quality Solution
by: Blakemore, John
Published: (1989)

Business process reengineering : breakpoint strategies for market dominance
Published: (1993)

Quality management systems : A practical guide
by: Gitlow, Howard S.
Published: (2001)

Customer-driven, project management.
by: Barkley, Brucet
Published: (2001)

Total quality organization : balance and harmony for excellence
by: Barry, Thomas J.
Published: (1997)

The quality management manual : How to write and develop a successful manual for quality management systems
by: Waller, Jenny
Published: (1993)

Thinking about quality : Progress, wisdom and the Deming Philosophy
by: Dobyns, Lloyd
Published: (1994)

Customer-driven project management : a new paradigm in total quality implementation
by: Barkley, Bruce T.
Published: (1994)