Customer-inspired quality : Looking backward through the telescope
| Main Author: | |
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| Format: | Book |
| Published: |
San Francisco:
Jossey-Bass Inc..
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| Subjects: |
| LEADER | 00520cam a2200157 7i4500 | ||
|---|---|---|---|
| 001 | 0000012660 | ||
| 005 | 20050429090000.0 | ||
| 020 | |a 0787903469 | ||
| 040 | |a INS | ||
| 090 | 0 | 0 | |a HD62.15 |b SH251 1996 |
| 100 | 1 | |a Shaw, James G. | |
| 245 | 1 | 0 | |a Customer-inspired quality : |b Looking backward through the telescope |c James G. Shaw. |
| 260 | |a San Francisco: |b Jossey-Bass Inc.. | ||
| 300 | |a vi: |b 126p; |c 26cm. | ||
| 650 | 0 | 0 | |a Total quality management -- |x Customer Satisfaction |
| 999 | |a 0000009038 |b BOOK |c Open Shelf |e PERPUSTAKAAN INSPEN | ||