APA Citation

Shaw, J. G. Customer-inspired quality: Looking backward through the telescope. San Francisco: Jossey-Bass Inc..

Chicago Style Citation

Shaw, James G. Customer-inspired Quality: Looking Backward Through the Telescope. San Francisco: Jossey-Bass Inc..

MLA Citation

Shaw, James G. Customer-inspired Quality: Looking Backward Through the Telescope. San Francisco: Jossey-Bass Inc..

Warning: These citations may not always be 100% accurate.