APA (7th ed.) Citation

Harris, E. K. (2003). Customer service: A practical approach. NJ Prentice Hall.

Chicago Style (17th ed.) Citation

Harris, Elaine K. Customer Service: A Practical Approach. Upper Saddle River: NJ Prentice Hall, 2003.

MLA (9th ed.) Citation

Harris, Elaine K. Customer Service: A Practical Approach. NJ Prentice Hall, 2003.