Harris, E. K. (2003). Customer service: A practical approach. Upper Saddle River: NJ Prentice Hall.
Chicago Style CitationHarris, Elaine K. Customer Service: A Practical Approach. Upper Saddle River: NJ Prentice Hall, 2003.
MLA CitationHarris, Elaine K. Customer Service: A Practical Approach. Upper Saddle River: NJ Prentice Hall, 2003.
Warning: These citations may not always be 100% accurate.