APA (7th ed.) Citation

Jay, R. Fast thinking: Difficult people - avoid confrontation - deal with the problem- improve the atmusphere. 2001.

Chicago Style (17th ed.) Citation

Jay, Ros. Fast Thinking: Difficult People - Avoid Confrontation - Deal with the Problem- Improve the Atmusphere. Harlow Pearson Education: 2001.

MLA (9th ed.) Citation

Jay, Ros. Fast Thinking: Difficult People - Avoid Confrontation - Deal with the Problem- Improve the Atmusphere. 2001.