Cover Image

QR Code

Harvard business review on customer relationship management.

Bibliographic Details
Format:	Book
Published:	Boston: Harvard business school publishing, 2001.
Subjects:	Customer relations -- > Management

Similar Items

Customer relationship management : A strategic imperative in the world of E business.
by: Brown, Stanky A
Published: (2000)

Client relationship management : how to turn client relationship into a competitive advantage
by: Po-Chedley, David A.
Published: (2001)

The customer differential : the complete guide to implementing customer relationship management
by: Nykamp, Melinda
Published: (2001)

Managing the customer experience : turning customers into advocates
by: Smith, Shuan
Published: (2002)

Customer satisfaction : Practical tools for building important relationship
by: Scott, Dru
Published: (2000)

Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L.
Published: (1987)

Customer equity : Building and managing relationships as valuable assets
by: Blattberg, Robert C.
Published: (2001)

Connecting with the customer.
Published: (1989)

Wooing customer back
by: Holmes, Mark J.
Published: (1996)

Total customer satisfaction : lessons from 50 companies with top quality customer service
by: Horovitz, Jacques
Published: (1992)

Attracting perfect customer : The power of strategic synchronicity
by: Brogniez, Jan
Published: (2001)

Customer value investment : formula for sustained business success
by: Mahajan,Gautam
Published: (2008)

Harvard business review : Business-government relations.
Published: (1975)

It's all about customers ! : the perfect way to grow your business through marketing, sales and service
by: Frazer, John-Robinson
Published: (1999)

Customer relations & rapport
by: Forde, John E
Published: (2002)

Seven power strategies for building customer loyalty
by: Timm, Paul R.
Published: (2001)

Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store
by: Miglani, Bob
Published: (2006)

The customer is usually wrong
by: Jant,Fred E.
Published: (1995)

Managing effectively : Continuous improvement customer servis,innovation and change
by: Saville, James
Published: (2002)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan, Richard W.
Published: (2002)

Harvard business review on marketing.
Published: (2001)

Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Loyalty rules! : How today's leaders build lasting relationships
by: Reichheld, Frederick F
Published: (2001)

What's the future of business? : changing the way businesses create experiences
by: Solis, Brian
Published: (2013)

Customer focus : a strategy for success
by: Langevin, Roger G.
Published: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
by: Allen,Derek R.
Published: (2010)

Designing and delivering superior customer value concepts : Cases and applications
by: Weinstein, Art
Published: (1999)

Customer marketing : how to improve the profitability of your customer base
by: Curry, Jay
Published: (1998)

Up your service! : Strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

Customer service : A practical approach
by: Harris, Elaine K.
Published: (2003)

Acquiring, processing, and deploying voice of the customer
by: Shillito, M. Larry
Published: (2001)

Pengurusan khidmat pelanggan : petua dan teknik
by: Rahmat Ismail
Published: (2001)

A passion for customer.

Meeting the customer needs
by: Smith, Ian
Published: (1994)

Total access
by: Regis, McKenna
Published: (2002)

Attracting perfect customer : The power of strategic synchronicity
by: Hall, Stacey
Published: (2001)

Connecting with the customer : the telephone: trol or tyrant.
Published: (1989)

What customer value most : How to achieve business transfer transformation of focusing on processes that touch your customer
by: Brown, Stanley A.
Published: (1995)

Customer service game for training
by: Robert, Graham, Phelps
Published: (2000)

Customer service for dummies.
by: Leland, Karen
Published: (2000)