Cover Image

QR Code

It's not my department

Bibliographic Details
Main Author:	Glen, Peter
Format:	Book
Published:	New york: Berkeley books, 2002.
Subjects:	Customer services -- > United states Employee motivation -- > United States

Similar Items

Free, perfect, and now : connecting to the three insatiable customer demans : connecting to the three insatiable customer demans : A CEO's true story
by: Rodin, Robert
Published: (2000)

The customer is usually wrong
by: Jant,Fred E.
Published: (1995)

The ultimate marketing toolkit : ads that attract customers, brochures that create buzz, web sites that wow
by: Peters, Paula
Published: (2006)

Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store
by: Miglani, Bob
Published: (2006)

Consumer behavior: : building marketing strategy
by: Hawkins Del.I
Published: (2010)

Marketing : an integrated approach
by: McDaniel, Carl D.
Published: (1979)

Customer service training
by: Kamin, Maxine
Published: (2006)

High powered customer service training activities
by: Lennon, Garry
Published: (2001)

Quality Service : how America's top companies are competing in the customer-service revolution...and how you can too
by: Denton, Keith D.
Published: (1994)

Fish, A ramarble way to boast morale and improve results.
by: Lundin, Stephen C
Published: (2000)

Managing the customer experience : turning customers into advocates
by: Smith, Shuan
Published: (2002)

Wooing customer back
by: Holmes, Mark J.
Published: (1996)

Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L.
Published: (1987)

Total customer satisfaction : lessons from 50 companies with top quality customer service
by: Horovitz, Jacques
Published: (1992)

Applying Sun Tzu's art of war in customer services
by: Khoo, Kheng-Hor
Published: (2002)

Upacara Pelancaran Piagam Pelanggan JPPH pada 23/4/94 [video recording].
Published: (1994)

A passion for customer.

Delivering knock your socks off service
by: Zemke, Ron
Published: (2003)

Delivering knock your socks off service : Ron Zemke.
by: Zemke, Ron
Published: (2003)

Delivering knock your socks off service
by: Zemke, Ron

Customer service : A practical approach
by: Harris, Elaine K.
Published: (2003)

Perfect phrases for customer service : hundreds of tools, techniques and scripts for handling any situation
by: Bacal,Robert
Published: (2005)

Meeting the customer needs
by: Smith, Ian
Published: (1994)

Designing and delivering superior customer value concepts : Cases and applications
by: Weinstein, Art
Published: (1999)

It's all about customers ! : the perfect way to grow your business through marketing, sales and service
by: Frazer, John-Robinson
Published: (1999)

Total access
by: Regis, McKenna
Published: (2002)

Seven power strategies for building customer loyalty
by: Timm, Paul R.
Published: (2001)

Up from underachivement : How teachers, students, and parents can work together to promote student success
by: Heacox, Diane
Published: (1991)

Public personnel management : Current concerns, future challengers 1
by: Ban, Carolyn
Published: (2001)

Becoming an effective policy advocate : from policy practice to social justice
by: Jansson, Bruce S.
Published: (2008)

Customer service game for training
by: Robert, Graham, Phelps
Published: (2000)

The first 90 days in government : critical success strategies for new public managers at all levels
by: Daly, Peter H.
Published: (2006)

Learn to earn : a beginner's guide to the basics of investing and business
by: Lynch, Peter
Published: (1995)

Where's my happy ending : women and the myth of having it all
by: Reading, Lee Morical
Published: (1984)

E-Service : 24 ways to keep your customers when the competition is just a click away
by: Zemke, Ron
Published: (2001)

Acquiring, processing, and deploying voice of the customer
by: Shillito, M. Larry
Published: (2001)

Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Customer focus : a strategy for success
by: Langevin, Roger G.
Published: (2004)

Up your service! : Strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

What's the future of business? : changing the way businesses create experiences
by: Solis, Brian
Published: (2013)