APA Citation

Nykamp, M. (2001). The customer differential: The complete guide to implementing customer relationship management. New york: Amacom.

Chicago Style Citation

Nykamp, Melinda. The Customer Differential: The Complete Guide to Implementing Customer Relationship Management. New york: Amacom, 2001.

MLA Citation

Nykamp, Melinda. The Customer Differential: The Complete Guide to Implementing Customer Relationship Management. New york: Amacom, 2001.

Warning: These citations may not always be 100% accurate.