APA (7th ed.) Citation

Nykamp, M. (2001). The customer differential: The complete guide to implementing customer relationship management. Amacom.

Chicago Style (17th ed.) Citation

Nykamp, Melinda. The Customer Differential: The Complete Guide to Implementing Customer Relationship Management. New york: Amacom, 2001.

MLA (9th ed.) Citation

Nykamp, Melinda. The Customer Differential: The Complete Guide to Implementing Customer Relationship Management. Amacom, 2001.

Warning: These citations may not always be 100% accurate.