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Loyalty rules! :
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Loyalty rules! : How today's leaders build lasting relationships
Bibliographic Details
Main Author:
Reichheld, Frederick F
Format:
Book
Published:
Boston:
Harvard business school press,
2001.
Subjects:
Employee loyalty
Leadership
Customer relations
Customer loyalty
Holdings
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Description
Physical Description:
xiii: 213p; 24cm.
ISBN:
1578512050
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