APA (7th ed.) Citation

Reichheld, F. F. (2001). Loyalty rules!: How today's leaders build lasting relationships. Harvard business school press.

Chicago Style (17th ed.) Citation

Reichheld, Frederick F. Loyalty Rules!: How Today's Leaders Build Lasting Relationships. Boston: Harvard business school press, 2001.

MLA (9th ed.) Citation

Reichheld, Frederick F. Loyalty Rules!: How Today's Leaders Build Lasting Relationships. Harvard business school press, 2001.