APA (7th ed.) Citation

Brown, S. A. (2000). Customer relationship management: A strategic imperative in the world of E business. John Wiley & sins Canada ltd.

Chicago Style (17th ed.) Citation

Brown, Stanky A. Customer Relationship Management: A Strategic Imperative in the World of E Business. New York: John Wiley & sins Canada ltd, 2000.

MLA (9th ed.) Citation

Brown, Stanky A. Customer Relationship Management: A Strategic Imperative in the World of E Business. John Wiley & sins Canada ltd, 2000.