Sashkin, M., & Kiser , K. (1993). Putting Total Quality Management to work. Berrett-Koehler.
Chicago Style (17th ed.) CitationSashkin, Marshall, and Kenneth Kiser. Putting Total Quality Management to Work. San Francisco: Berrett-Koehler, 1993.
MLA (9th ed.) CitationSashkin, Marshall, and Kenneth Kiser. Putting Total Quality Management to Work. Berrett-Koehler, 1993.
Warning: These citations may not always be 100% accurate.