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00000cam a2200000 7i4500 |
| 001 |
0000011387 |
| 005 |
20241011.0 |
| 008 |
030819 enka eng |
| 020 |
|
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|a 0273661957
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| 040 |
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|a INS
|b eng
|e rda
|
| 090 |
0 |
0 |
|a HF5415.5
|b .S65 2002
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| 100 |
1 |
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|a Smith, Shuan ,
|e author
|
| 245 |
1 |
0 |
|a Managing the customer experience :
|b turning customers into advocates
|c Shuan Smith and Joe Wheeler
|
| 264 |
|
1 |
|a London :
|b Prentice Hall
|c 2002
|
| 264 |
|
4 |
|c ©2002
|
| 300 |
|
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|a xvi, 254 pages :
|b illustrations ;
|c 24 cm.
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|2 rdamedia
|
| 338 |
|
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|a volume
|2 rdacarrier
|
| 500 |
|
|
|a Includes index
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Customer services
|
| 700 |
1 |
|
|a Wheeler, Joe ,
|e author
|
| 999 |
|
|
|a 0000010821
|b BOOK
|c Open Shelf
|e Default branch
|