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00808cam a2200253 7i4500 |
| 001 |
0000011387 |
| 005 |
20241011090000.0 |
| 008 |
030819 enka eng |
| 020 |
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|a 0273661957
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.5
|b .S65 2002
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| 100 |
1 |
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|a Smith, Shuan
|e author
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| 245 |
1 |
0 |
|a Managing the customer experience :
|b turning customers into advocates
|c Shuan Smith and Joe Wheeler.
|
| 264 |
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4 |
|c ♭2002.
|
| 264 |
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1 |
|a London:
|b Prentice Hall,
|c 2002.
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| 300 |
|
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|a xvi, 254 pages:
|b illustrations;
|c 24 cm.
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| 336 |
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|a text
|2 rdacontent
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| 337 |
|
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|a unmediated
|2 rdamedia
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| 338 |
|
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|a volume
|2 rdacarrier
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| 500 |
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|a Includes index
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| 650 |
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0 |
|a Customer relations
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| 650 |
|
0 |
|a Customer services
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| 700 |
1 |
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|a Wheeler, Joe
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| 999 |
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|a 0000010821
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
