Managing the customer experience : turning customers into advocates
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
London:
Prentice Hall,
2002.
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| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | xvi, 254 pages: illustrations; 24 cm. |
| ISBN: | 0273661957 |