APA (7th ed.) Citation

Smith, S., & Wheeler, J. (2002). Managing the customer experience: Turning customers into advocates. Prentice Hall.

Chicago Style (17th ed.) Citation

Smith, Shuan, and Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. London: Prentice Hall, 2002.

MLA (9th ed.) Citation

Smith, Shuan, and Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. Prentice Hall, 2002.