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| LEADER |
00642cam a2200193 7i4500 |
| 001 |
0000010988 |
| 005 |
20050419090000.0 |
| 020 |
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|a 0814406068
|
| 040 |
|
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|a INS
|
| 090 |
0 |
0 |
|a HF5415.525.
|b Z46 2001
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| 100 |
1 |
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|a Zemke, Ron
|
| 245 |
1 |
0 |
|a E-Service :
|b 24 ways to keep your customers when the competition is just a click away
|c Ron Zemke,Tom Connellan.
|
| 260 |
|
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|a New York:
|b AMACOM,
|c 2001.
|
| 300 |
|
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|a viii:
|b 341p;
|c 23cm.
|
| 650 |
0 |
0 |
|a Electronic commerce
|
| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
|
|a Connellan, Tom
|
| 999 |
|
|
|a 0000010334
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000023427
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
