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E-Service : 24 ways to keep your customers when the competition is just a click away

Bibliographic Details
Main Author: Zemke, Ron
Other Authors: Connellan, Tom
Format: Book
Published: New York: AMACOM, 2001.
Subjects:
Electronic commerce
Customer services
Description
Physical Description:viii: 341p; 23cm.
ISBN:0814406068

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