Zemke, R., & Connellan, T. (2001). E-Service: 24 ways to keep your customers when the competition is just a click away. New York: AMACOM.
Chicago Style CitationZemke, Ron, and Tom Connellan. E-Service: 24 Ways to Keep Your Customers When the Competition Is Just a Click Away. New York: AMACOM, 2001.
MLA CitationZemke, Ron, and Tom Connellan. E-Service: 24 Ways to Keep Your Customers When the Competition Is Just a Click Away. New York: AMACOM, 2001.
Warning: These citations may not always be 100% accurate.