APA Citation

Zemke, R., & Connellan, T. (2001). E-Service: 24 ways to keep your customers when the competition is just a click away. New York: AMACOM.

Chicago Style Citation

Zemke, Ron, and Tom Connellan. E-Service: 24 Ways to Keep Your Customers When the Competition Is Just a Click Away. New York: AMACOM, 2001.

MLA Citation

Zemke, Ron, and Tom Connellan. E-Service: 24 Ways to Keep Your Customers When the Competition Is Just a Click Away. New York: AMACOM, 2001.

Warning: These citations may not always be 100% accurate.