APA (7th ed.) Citation

Keen, P., & McDonald, M. (2000). The eprocess edge,creating customer value and business wealth in the internet era. McGraw-Hill.

Chicago Style (17th ed.) Citation

Keen, Peter, and Mark McDonald. The Eprocess Edge,creating Customer Value and Business Wealth in the Internet Era. Berkeley: McGraw-Hill, 2000.

MLA (9th ed.) Citation

Keen, Peter, and Mark McDonald. The Eprocess Edge,creating Customer Value and Business Wealth in the Internet Era. McGraw-Hill, 2000.