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|a 0749432365
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| 040 |
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|a INS
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| 090 |
0 |
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|a HF5415.5
|b .C65 2000
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| 100 |
1 |
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|a Cook, Sarah
|e author
|
| 245 |
1 |
0 |
|a Customer care :
|b how to create an effective customer focus
|c Sarah Cook.
|
| 250 |
|
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|a Third Edition.
|
| 264 |
|
1 |
|a London:
|b Kogan Page Limited,
|c 2000.
|
| 264 |
|
4 |
|c ♭2000.
|
| 300 |
|
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|a viii, 215 pages:
|b illustrations;
|c 24 cm.
|
| 336 |
|
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|a text
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|2 rdamedia
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| 338 |
|
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|a volume
|2 rdacarrier
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| 504 |
|
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|a Includes bibliographical references and index
|
| 650 |
|
0 |
|a Customer services --
|x Management
|
| 999 |
|
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|a 0000009297
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000009819
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000009820
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
