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|a 074943144x
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5549.5.T7
|b C5886 2000
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| 100 |
1 |
|
|a Clegg, Brian
|e author
|
| 245 |
1 |
4 |
|a The Invisible Customer :
|b Strategies for successful customer service down the wire
|c Brian Clegg.
|
| 264 |
|
4 |
|c ♭2000.
|
| 264 |
|
1 |
|a London:
|b Kogan page,
|c 2000.
|
| 300 |
|
|
|a vii, 216 pages:
|b illustrations;
|c 24 cm.
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|2 rdamedia
|
| 338 |
|
|
|a volume
|2 rdacarrier
|
| 500 |
|
|
|a Includes index
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| 650 |
|
0 |
|a Electronic commerce
|
| 650 |
|
0 |
|a Customer services
|
| 650 |
|
0 |
|a Customers relation
|
| 650 |
|
0 |
|a Call centre
|
| 999 |
|
|
|a 0000009828
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000009829
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
