APA (7th ed.) Citation

Clegg, B. (2000). The Invisible Customer: Strategies for successful customer service down the wire. Kogan page.

Chicago Style (17th ed.) Citation

Clegg, Brian. The Invisible Customer: Strategies for Successful Customer Service Down the Wire. London: Kogan page, 2000.

MLA (9th ed.) Citation

Clegg, Brian. The Invisible Customer: Strategies for Successful Customer Service Down the Wire. Kogan page, 2000.

Warning: These citations may not always be 100% accurate.