APA (7th ed.) Citation

McManus, J., & Botten, N. Competitive strategies for service organizations.

Chicago Style (17th ed.) Citation

McManus, Joun, and Neil Botten. Competitive Strategies for Service Organizations. urdue University Press.

MLA (9th ed.) Citation

McManus, Joun, and Neil Botten. Competitive Strategies for Service Organizations.

Warning: These citations may not always be 100% accurate.