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00849cam a2200217 7i4500 |
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0000010277 |
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20240918090000.0 |
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030508 at eng |
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|a 0471641235
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.5
|b .B76 1995
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| 100 |
1 |
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|a Brown, Stanley A.
|e author
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| 245 |
1 |
0 |
|a What customer value most :
|b How to achieve business transfer transformation of focusing on processes that touch your customer
|c Stanley A. Brown.
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| 264 |
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1 |
|a Toronto:
|b John Wiley and Sons,
|c 1995.
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| 300 |
|
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|a ix, 304 pages:
|b illustrations;
|c 24 cm.
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| 336 |
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|a text
|2 rdacontent
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| 337 |
|
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|a unmediated
|2 rdamedia
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| 338 |
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|a volume
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
|
0 |
|a Consumer satisfaction;Customer services;Industrial management
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| 999 |
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|a 0000008493
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
