What customer value most : How to achieve business transfer transformation of focusing on processes that touch your customer
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Toronto:
John Wiley and Sons,
1995.
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| Subjects: |
| Physical Description: | ix, 304 pages: illustrations; 24 cm. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0471641235 |