APA (7th ed.) Citation

Brown, S. A. (1995). What customer value most: How to achieve business transfer transformation of focusing on processes that touch your customer. John Wiley and Sons.

Chicago Style (17th ed.) Citation

Brown, Stanley A. What Customer Value Most: How to Achieve Business Transfer Transformation of Focusing on Processes That Touch Your Customer. Toronto: John Wiley and Sons, 1995.

MLA (9th ed.) Citation

Brown, Stanley A. What Customer Value Most: How to Achieve Business Transfer Transformation of Focusing on Processes That Touch Your Customer. John Wiley and Sons, 1995.