Brown, S. A. (1995). What customer value most: How to achieve business transfer transformation of focusing on processes that touch your customer. Toronto: John Wiley and Sons.
Chicago Style CitationBrown, Stanley A. What Customer Value Most: How to Achieve Business Transfer Transformation of Focusing On Processes That Touch Your Customer. Toronto: John Wiley and Sons, 1995.
MLA CitationBrown, Stanley A. What Customer Value Most: How to Achieve Business Transfer Transformation of Focusing On Processes That Touch Your Customer. Toronto: John Wiley and Sons, 1995.
Warning: These citations may not always be 100% accurate.