Cover Image

QR Code

Pengurusan khidmat pelanggan : petua dan teknik

Bibliographic Details
Main Author:	Rahmat Ismail (Author)
Format:	Book
Language:	Malay
Published:	Kuala Lumpur: Utusan Publications & Distributors, 2001.
Subjects:	Consumer satisfaction Customer services -- > Management. Customer relations

Similar Items

Customer satisfaction : Practical tools for building important relationship
by: Scott, Dru
Published: (2000)

Up your service! : Strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

Total access
by: Regis, McKenna
Published: (2002)

kualiti memenuhi kehendak pelanggan.

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan, Richard W.
Published: (2002)

What customer value most : How to achieve business transfer transformation of focusing on processes that touch your customer
by: Brown, Stanley A.
Published: (1995)

Majlis pelancaran kajian kepuasan pelanggan JPPH Negeri Sembilan.
Published: (1996)

What's the future of business? : changing the way businesses create experiences
by: Solis, Brian
Published: (2013)

Kursus khidmat pelanggan : Pengurusan kaunter dan telefon berkualiti : 1 - 4 Oktober 2012
Published: (2012)

Kursus khidmat pelanggan : Pengurusan kaunter dan telefon berkualiti : 21 - 24 Oktober 2013
Published: (2013)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
by: Allen,Derek R.
Published: (2010)

Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L.
Published: (1987)

Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store
by: Miglani, Bob
Published: (2006)

Wooing customer back
by: Holmes, Mark J.
Published: (1996)

Total customer satisfaction : lessons from 50 companies with top quality customer service
by: Horovitz, Jacques
Published: (1992)

Managing the customer experience : turning customers into advocates
by: Smith, Shuan
Published: (2002)

The new market leaders : who winning and how in the battle for customers
by: Wiersema, Fred
Published: (2001)

The customer is usually wrong
by: Jant,Fred E.
Published: (1995)

Keeping the customer satisfied : Customer care in a travel.

Kualiti memenuhi kehendak pelanggan.

It's all about customers ! : the perfect way to grow your business through marketing, sales and service
by: Frazer, John-Robinson
Published: (1999)

Seven power strategies for building customer loyalty
by: Timm, Paul R.
Published: (2001)

Marketing : Connecting with customers
by: Harrell, Gilbert D.
Published: (2002)

Analysis of customer satifaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
by: Allen, Derek R
Published: (2010)

Kajian kepuasan pelanggan Jabatan Penilaian dan Perkhidmatan Harta Kementerian Kewangan Malaysia
by: Razaob Hamat
Published: (1993)

Kajian kepuasan pelanggan Jabatan Penilaian dan Perkhidmatan Harta 1999 (Edisi ke Empat).

Upacara Pelancaran Piagam Pelanggan JPPH pada 23/4/94 [video recording].
Published: (1994)

Free, perfect, and now : connecting to the three insatiable customer demans : connecting to the three insatiable customer demans : A CEO's true story
by: Rodin, Robert
Published: (2000)

Mengendali aduan pelanggan : Mengubah cabaran kepada peluang
by: Denham, Jeniffer
Published: (2003)

Attracting perfect customer : The power of strategic synchronicity
by: Brogniez, Jan
Published: (2001)

Connecting with the customer.
Published: (1989)

Customer equity : Building and managing relationships as valuable assets
by: Blattberg, Robert C.
Published: (2001)

Designing and delivering superior customer value concepts : Cases and applications
by: Weinstein, Art
Published: (1999)

Harvard business review on customer relationship management.
Published: (2001)

Customer relationship management : A strategic imperative in the world of E business.
by: Brown, Stanky A
Published: (2000)

Client relationship management : how to turn client relationship into a competitive advantage
by: Po-Chedley, David A.
Published: (2001)

Kursus pengurusan kaunter berhemah : 28 - 30 Oktober 2020

Cadangan penyelidikan kaji selidik kepuasan & keperluan pelanggan Laporan Pasaran Harta
by: Normi Nasaruddin

Loyalty rules! : How today's leaders build lasting relationships
by: Reichheld, Frederick F
Published: (2001)

A passion for customer.