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|a 9676111422
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|a INS
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| 090 |
0 |
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|a HF5415.5
|b .R34 2001
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| 100 |
0 |
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|a Rahmat Ismail
|e author
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| 245 |
1 |
0 |
|a Pengurusan khidmat pelanggan :
|b petua dan teknik
|c Rahmat Ismail.
|
| 264 |
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1 |
|a Kuala Lumpur:
|b Utusan Publications & Distributors,
|c 2001.
|
| 264 |
|
4 |
|c ♭2001.
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| 300 |
|
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|a xv, 152 pages:
|b illustrations;
|c 22 cm.
|
| 336 |
|
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|a text
|2 rdacontent
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| 337 |
|
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|a unmediated
|2 rdamedia
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| 338 |
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|a volume
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references
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| 650 |
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|a Consumer satisfaction
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| 650 |
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|a Customer services --
|x Management.
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| 650 |
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|a Customer relations
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| 999 |
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|b BOOK
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