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Kursus Pengendalian Telefon dan Perkhidmatan Kaunter Yang Berkualiti : 13 Ogos 1992.

Bibliographic Details
Corporate Author:	Institut Penilaian Negara
Format:	Book
Published:	Bangi: Institut Penilaian Negara, 1992.
Subjects:	Counter services Telephone etiquette

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