APA (7th ed.) Citation

Crosby, P. B. (1984). Quality without tears: The art of Hassle - Free management. McGraw - Hill.

Chicago Style (17th ed.) Citation

Crosby, Phillip B. Quality Without Tears: The Art of Hassle - Free Management. Singapore: McGraw - Hill, 1984.

MLA (9th ed.) Citation

Crosby, Phillip B. Quality Without Tears: The Art of Hassle - Free Management. McGraw - Hill, 1984.