APA Citation

Crosby, P. B. (1984). Quality without tears: The art of Hassle - Free management. Singapore: McGraw - Hill.

Chicago Style Citation

Crosby, Phillip B. Quality Without Tears: The Art of Hassle - Free Management. Singapore: McGraw - Hill, 1984.

MLA Citation

Crosby, Phillip B. Quality Without Tears: The Art of Hassle - Free Management. Singapore: McGraw - Hill, 1984.

Warning: These citations may not always be 100% accurate.