Crosby, P. B. (1984). Quality without tears: The art of Hassle - Free management. Singapore: McGraw - Hill.
Chicago Style CitationCrosby, Phillip B. Quality Without Tears: The Art of Hassle - Free Management. Singapore: McGraw - Hill, 1984.
MLA CitationCrosby, Phillip B. Quality Without Tears: The Art of Hassle - Free Management. Singapore: McGraw - Hill, 1984.
Warning: These citations may not always be 100% accurate.