Drummond, H. (1991). The quality movement: What total quality management is really all about. London: Kogan Page.
Chicago Style CitationDrummond, Helga. The Quality Movement: What Total Quality Management Is Really All About. London: Kogan Page, 1991.
MLA CitationDrummond, Helga. The Quality Movement: What Total Quality Management Is Really All About. London: Kogan Page, 1991.
Warning: These citations may not always be 100% accurate.