APA (7th ed.) Citation

Drummond, H. (1991). The quality movement: What total quality management is really all about. Kogan Page.

Chicago Style (17th ed.) Citation

Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About. London: Kogan Page, 1991.

MLA (9th ed.) Citation

Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About. Kogan Page, 1991.