APA (7th ed.) Citation

Saylor, J. H. (1992). TQM field manual. McGraw-Hill.

Chicago Style (17th ed.) Citation

Saylor, James H. TQM Field Manual. New York: McGraw-Hill, 1992.

MLA (9th ed.) Citation

Saylor, James H. TQM Field Manual. McGraw-Hill, 1992.