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| LEADER |
00637cam a2200181 7i4500 |
| 001 |
0000003821 |
| 005 |
20220328090000.0 |
| 020 |
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|a 1555420273
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.5.
|b D47 1987
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| 100 |
1 |
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|a Desatnick, Robert L.
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| 245 |
1 |
0 |
|a Managing to keep the customer :
|b How to achieve and maintain superior customer service throughout the organization
|c Robert L. Desatnick.
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| 260 |
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|a San Francisco, London:
|b Jossey - Base Publishers,
|c 1987.
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| 300 |
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|a xvi, 163p.;
|c 23 cm.
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| 500 |
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|a Includes index
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| 650 |
0 |
0 |
|a Customer service
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| 650 |
0 |
0 |
|a Customer relations
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| 999 |
|
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|a 0000004343
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
