Delivering quality service : Balancing customer perceptions and expectations

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Delivering quality service : Balancing customer perceptions and expectations

Bibliographic Details
Main Author:	Zeithaml, Valarie A.
Other Authors:	Parasuraman A., Berry, Leonard L.
Format:	Book
Published:	New York : The Free Press , 1990
Subjects:	Customer service Service industries quality control > mathematical models

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