Delivering quality service : Balancing customer perceptions and expectations
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Published: |
New York:
The Free Press,
1990.
|
| Subjects: |
PERPUSTAKAAN INSPEN
| Call Number: |
HF5415 5 Z45 1990 |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 0000005001 | Open Shelf | BOOK | AVAILABLE |