|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000002887 |
| 005 |
20050419.0 |
| 020 |
|
|
|a 0029357012
|
| 040 |
|
|
|a INS
|
| 090 |
0 |
0 |
|a HF5415.5.
|b Z45 1990
|
| 100 |
1 |
|
|a Zeithaml, Valarie A.
|
| 245 |
1 |
0 |
|a Delivering quality service :
|b Balancing customer perceptions and expectations
|c Valarie A.Zeithaml,A.Parasuraman,Leonard L.Beery
|
| 260 |
|
|
|a New York :
|b The Free Press ,
|c 1990
|
| 300 |
|
|
|a 226p. ;
|c 24 cm.
|
| 650 |
0 |
0 |
|a Customer service
|
| 650 |
0 |
0 |
|a Service industries quality control
|x mathematical models
|
| 700 |
0 |
|
|a Parasuraman A.
|
| 700 |
1 |
|
|a Berry, Leonard L.
|
| 999 |
|
|
|a 0000005001
|b BOOK
|c Open Shelf
|e Default branch
|