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| LEADER |
00678cam a2200193 7i4500 |
| 001 |
0000002887 |
| 005 |
20050419090000.0 |
| 020 |
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|a 0029357012
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.5.
|b Z45 1990
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| 100 |
1 |
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|a Zeithaml, Valarie A.
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| 245 |
1 |
0 |
|a Delivering quality service :
|b Balancing customer perceptions and expectations
|c Valarie A.Zeithaml,A.Parasuraman,Leonard L.Beery.
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| 260 |
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|a New York:
|b The Free Press,
|c 1990.
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| 300 |
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|a 226p.;
|c 24 cm.
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| 650 |
0 |
0 |
|a Service industries quality control --
|x mathematical models
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| 650 |
0 |
0 |
|a Customer service
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| 700 |
0 |
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|a Parasuraman A.
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| 700 |
1 |
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|a Berry, Leonard L.
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| 999 |
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|a 0000005001
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
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