Cover Image

Delivering quality service : Balancing customer perceptions and expectations

Bibliographic Details
Main Author: Zeithaml, Valarie A.
Other Authors: Parasuraman A., Berry, Leonard L.
Format: Book
Published: New York: The Free Press, 1990.
Subjects:
Service industries quality control -- > mathematical models
Customer service
Description
Physical Description:226p.; 24 cm.
ISBN:0029357012

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